"Teller21 has worked wonders for us. It has improved teller accuracy, transaction time, and teller balancing. Over all it has improved teller efficiency as a whole. Tellers are almost never out of balance in their cash drawer and the number of errors in their work has decreased greatly. We have customers that bring in multiple transactions (15-20) that used to take tellers 20 to 30 minutes. Now those same transactions can be processed within 10 to 15 minutes. Because tellers are spending less time on transactions they are able to spend more time on sales with their customers.
It has also changed processing to an extreme that we never thought would be possible in the time frame that it happened. We used to require 5 employees in the data processing/computer room departments and now we operate with only 2. We were also able to change our cut off time from 2:00pm to 4:30pm Monday through Thursday and 5:00pm on Fridays because of the ease and speed in processing teller work. Since the processing of teller work has become so streamlined the 2 employees in data processing have been able to pick up extra duties that there was no time for before.
I could go on and on about the details that make this product so great but to sum it up it improves teller and processing efficiency and we could not image going on without it!"
"I’m a bank Compliance Officer & BSA Officer and have served the bank in many different areas for the last 22 years. I have been introduced to a lot of different teller software. But, I found that Teller21 is very user friendly, whether you are trying to stay on top of issues in compliance or BSA, I don’t think you will find a better program.
I’m glad we took the time to review and purchased this program, it was worth it."
"I would like to highly recommend Teller21! It is a great product. It works well, very user friendly and easy to learn. Our tellers have no problems working with Teller21 even if they are not computer savvy. Our number of Teller errors has decreased dramatically since we started using Teller21. Also, if I do have a problem or question, all I have to do is call and the problem is handled right away.
I would recommend it to any bank that is unhappy with the platform they are using or just searching for a more updated system."
